"The Calaveras County Sheriff's Department is teaming up with the California Governor's Office of Emergency Services (Cal OES) to begin a pilot public education campaign aimed at reducing the number of non-emergency 9-1-1 calls placed to the 9-1-1 system. "We want callers to know that 9-1-1 is about saving lives," said Public Safety Communications Assistant Director Karen Wong. "Excessive calls to 9-1-1 for non-emergencies can tie up the phone lines, slow response times, an can make the difference between life and death. The purpose of the California 9-1-1 Branch Education and Awareness Pilot Program is to educate the public on the use of 9-1-1 and about what constitutes a real emergency. This could help to reduce the number of non-emergency calls."